Adidas Women NYC: Cultivating community

In 2018, adidas wanted to reach more users on a hyperlocal level and build authentic relationships with their consumers. Those consumers needed a central place online to gather and take part in a special community. During my time at Happylucky, we created, managed and cultivated this community to a fruitful group of 3,000 brand advocates.

Service

Service

Role

UI, UX, Video Editing Art Direction, Experience Design

Client

Adidas

Firm

Happylucky

Year

2018

Service

Service

Service

We created this video hype piece to encapsulate the 40+ events we hosted. My role was art direction of the video during the editing process.

How might we support local women in their need to cultivate friendships and fitness while building brand advocates for life?

THE CHALLENGE

 

Recapture the female consumer in 12 months

 

The women’s market was lagging, it needed a reboost online and at the ground level. Our challenge was to create and produce monthly events, while managing and building an online community. 

 

Our high level goals were to:

  • Create an inclusive female fitness community

  • Give them a central place online to rsvp to events and share photos

  • Increase traffic to adidas.com/women
     

 

THE SOLUTION

 

Launch the site, the heart of program, in 2 months

 

I was part of an ambitious project to cultivate an inclusive women’s fitness community that would eventually be nationwide. My team consisted of a project manager, creative director, three remote graphic designers, two producers and development team. My role was lead UI designer, UX researcher, experiential designer and on-site design director. 

 

Our strategy was:

  • A minimum of 3 versatile fitness events per month

  • A robust website with strategic email marketing campaign

  • Build partnerships with local studios, brand ambassadors and leverage influencers reach to build user base and increase visibility

  • Leverage product drops and marketing campaigns to align with events to increase conversion to adidas.com/women

THE KICK-OFF

Defining the ask

 

At the beginning of the project, we didn't have a clear vision or set of pre-conceived parameters of kpi's. We needed to define what our goals were for this community, who our audience was and what the site needed to accomplish. We established our set of guard rails and dove into a strategy of what is an adidas women.

Website guidelines established were:

  • Modern look and streamlined for usability

  • User profile with data capture for future events

  • Easy to update for fast and frequent changes

  • Photo gallery for user downloading

  • Provide link out to adidas.com/women for more conversion

 

 

Understanding "Her"


Our female users needed a fitness community where she could feel completely comfortable, safe and welcomed. She is a fitness fanatic, enjoys social atmospheres but also has a deeper desire to give back to the community.

 

EARLY INSIGHTS

Searching for authentic connection

 

Interviewing NYC locals, we found out what their pain points were when it came to building relationships and working out. They yearned for community, to cultivate their best selves and to share their process online.

 

User pain points:

  • Users were unaware of fitness based communities for women

  • Users were frustrated by gyms options, too expensive and too masculine

  • Users wanted versatility in their fitness regimen

  • Users were unaware or skeptical of online fitness communities that wanted to meet in person

DISCOVERY

Uncharted territory

 

During the research process, I ultimately found the NYC market was widely untouched for competitors at the brand level. We had a real opportunity to gain many users and create real connections at the community level, while building brand partnerships and conversion for business viabilities.

 

 

DEEPER INSIGHTS

Evolution and adaptation is key

As lead designer, my role was to think strategically and look for opportunities to align and evolve our program based on users needs, product alignment and social causes to always be relevant. Our solution was working with local artists, collaborating with influencers and creating events that highlighted the latest hyped studios, varied instructors and creating space for underrepresented voices.

"I actively stalk the site to see what the brand is up to. I don't even wait for the emails sometimes."

- LA community member

DESIGN PROCESS

Brand Continuity

 

The design process was driven by the need for a modern, consistent look with adidas.com. I needed to create a cohesive look that spoke the same language. Taking into account existing communities, brand guidelines, typography consideration, UI suggestions from brand design, I decided on a tile card system with bold images and uppercase headlines, all stemming from the adidas language.

CONCLUSION​

A loyal community

 

Our client was extremely pleased with the final design. We launched our platform after fixing minor issues and saw an influx in community sign-ups after the first two months. We produced approximately 3-5 events per month with our studio partnerships, influencers and corporate liaisons. 

After one year, our client was so pleased with the results and performance of the product she expanded it to create a Los Angeles women's community.

 

Our results were:

  • A female community with over 3,000 users in 6 months

  • A robust website, 93% Instagram hashtag engagement and 66% email engagement

  • 23 brand partners created and 22 influencers/artists engaged

"This community has personalized the brand for me. Now when I wear adidas, I wear it with pride."

- NYC community member

© 2020 by Katie Miller